Booking Made Easy — Policies + Procedures
Our Mission
At RK Beauty NY, we strive to create a sanctuary where elegance, self-care, and natural beauty come together.
We are dedicated to making each guest feel special while enhancing your unique beauty.
Our goal is to provide exceptional service and a relaxing experience so you leave our salon looking + feeling your best.
You look good! We hope you feel good too!
Booking, Policies & Guest Info
Booking Policies
To secure your appointment, a credit card is required at booking.
Your card will only be charged in the event of a late cancellation or no-show.
If booking online, you can cancel or change your appointment anytime directly through Vagaro.
If you booked in person or cannot cancel online, please text our business number: 516-730-6132.
(Please do not call or text Rebecca’s personal number — we want to ensure we never miss your message.)
Failure to cancel within the 48-hour window will result in a 50% service retainer, which will go toward your next appointment unless that appointment is also cancelled, in which case the retainer is non-refundable.
Booking, Policies & Guest Info
Associate artist appointments
Appointments with associate artists — unless paired with a connecting color appointment with Rebecca (color with Rebecca and style with associate) — must be reserved, rescheduled, and cancelled online through Vagaro.
RK Beauty NY Policies:
CANCELLATION POLICY
SATISFACTION GUARANTEED
CANCELLATION POLICY
We understand that life happens and schedules sometimes need to change. To provide the best service to all our guests, we kindly ask for your cooperation with the following:
48-Hour Notice:
Please provide at least 48 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the time to another guest.
Late Cancellations:
Appointments cancelled less than 48 hours before your scheduled time are subject to a fee of 50% of the scheduled service.
No-Shows:
Clients who miss their appointment without notice will be charged 100% of the scheduled service.
Exceptions:
Emergencies happen — please text us as soon as possible and we will do our best to accommodate.
Rescheduling:
If you need to reschedule, please do so at least 24 hours in advance to avoid any cancellation fees.
LATENESS POLICY
SATISFACTION GUARANTEED
CANCELLATION POLICY
Please arrive on time for your appointment. You’re welcome to arrive a few minutes early to settle in, but note that we may still be with our previous guest.
If the suite isn’t free, there is hallway seating available until your stylist is ready for you.
Grace Period:
We allow up to 10 minutes for lateness. This may shorten your service or require rescheduling depending on availability.
Beyond Grace Period:
If you are more than 10 minutes late, we may need to reschedule, and a cancellation fee may apply per our policy.
Communication:
If you’re running late, please text us immediately so we can adjust if possible.
SATISFACTION GUARANTEED
SATISFACTION GUARANTEED
SATISFACTION GUARANTEED
We stand by the quality of our work and want every guest to leave happy.
If you are not fully satisfied, please let us know before leaving the salon or text us within 7 days of your appointment.
We offer complimentary adjustments as long as you reach out within that 7-day window for the original service provided.
Our guarantee does not apply to major style or color changes, or hair extensions not ordered through RK Beauty NY.
Product Guarantee: Unused products in original packaging may be returned within 14 days for exchange or credit.
Transform Your Look at RK Beauty NY
Customizable Options
Our team is dedicated to providing customizable options that meet your needs, budget, and exceed your expectations. We work closely with you to explore different color and styling options within your budget and desired maintenance routine.
Our goal is to deliver exceptional service & value to our guests.
Pricing Policy
At RK Beauty NY we believe in transparency and fairness when it comes to pricing our services. Our pricing structure is tailored to provide the best value for our clients while also ensuring the quality and integrity of our work.
Consultation Process
Before any service begins, we offer a comprehensive consultation to discuss your needs and goals. During this consultation, we will gather information in order to meet your hair goals and provide you with a detailed breakdown of the services involved.
Determining Final Pricing
The final pricing for our services is determined based on various factors, including but not limited to:
- Scope of Work: The complexity and extent of the work required to achieve your goal look plays a significant role in determining the pricing. We take into account the specific needs and objectives discussed during the consultation.
- Resources Required: This includes the time & quantity of product necessary to complete the project successfully.
- Customization: We understand that every client is unique, and we offer customized solutions tailored to your specific hair needs & goals. Any additional customization or requests may affect the final pricing.
- Market Trends: We stay abreast of industry standards and market trends to ensure our pricing remains competitive and reflective of the value we provide.
Transparent Communication
We are committed to open and transparent communication throughout the entire process. If there are any changes or adjustments to the initial pricing estimate, we will discuss them with you openly and provide a clear rationale behind the adjustments.
Get in Touch
For more information about our pricing or to schedule a consultation, please contact us today. We look forward to discussing how we can assist you in achieving your goals.
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